Programs
CPCA Customer Satisfaction Survey
Part of the mission of the CPCA is to provide useful benchmarks and business tools to its member companies.
Working through CPCA you can minimize your costs and maximize the information that you get within which to make strategic decisions. We have already created the survey instrument and our expert service provider will do all the work of deployment saving you both time and money. More importantly, with an industry benchmark report, you will get a great deal more information upon which to base decisions than if you conducted Customer Satisfaction totally on your own. For the 2010 survey, the rates have been dramatically reduced to permit more companies to participate and for those who participate to survey even more customers.
The sixth annual survey program will be deployed in January 2010 with results available to participants in February.
CPCA members can participate at the MCAA member rate. Contact the CPCA office to register for the program.
